leobola Privacy Policy
This page describes what we collect when you use leobola and how we keep that data protected. We take your privacy seriously and are transparent about every type of information we request, how we store it, who has access to it, and how long we retain it. Our commitment is to collect only what is necessary for account operation, payment processing, and regulatory compliance.
When you open a leobola account, we collect personal data to verify your identity, process deposits and withdrawals, and comply with Know Your Customer (KYC) rules. We also collect technical data about your device, browser, and usage patterns. This data is encrypted and stored in secure systems. We do not sell your information to marketing firms or data brokers.
Our servers operate in multiple regions, which means your data may sit outside Indonesia even if you access leobola from Jakarta, Surabaya, Bandung, Medan, or Semarang. We maintain the same security standards regardless of server location. If you have questions about where your data is stored or how we protect it, our support team is available during business hours.
What Data We Collect on leobola
We collect personal information at account opening: your email, phone number, full name, date of birth, and a government-issued ID (national ID, passport, or driver's license). We also request a recent photo (selfie) holding your ID to confirm you match the document. This is our KYC step and is required before you can deposit or withdraw on leobola.
When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the payment method, transaction ID, amount, and timestamp. For bank transfers to mobile banking, local payment, online payment, or e-wallet virtual accounts, we log the VA code, bank statement, and confirmation details. We do not store your payment credentials (card numbers, PIN, passwords) in our systems; payment gateways handle those securely on their end.
We also collect technical data: your IP address, device type, browser, operating system, and gameplay history. This helps us detect fraud, monitor system performance, and troubleshoot issues. We track which games you play, how often you access leobola, and which features you use. We do not track you across other websites.
What we keep on file
- Your name, email, phone, date of birth, and government ID (required for KYC)
- Deposit and withdrawal history, including payment method and amounts
- Account balance and transaction ledger
- Device and IP data for fraud detection
- Bet history, game activity, and gameplay timestamps
- Support tickets and correspondence with our team
How We Use Your Data on leobola
We use your personal data to verify your identity, process deposits and withdrawals, settle bets, and respond to support requests. We may also use it to detect fraud, monitor account security, and comply with anti-money-laundering (AML) and KYC regulations. If we detect irregular activity—such as multiple accounts, unusual withdrawal patterns, or IP addresses from blocked jurisdictions—we may freeze your account pending investigation and contact you via email.
We retain account data as long as your account is active. After you close your account, we keep records for seven years to meet legal and tax obligations. If your account is inactive for over two years, we may archive your data but will not delete it. Your KYC documents (ID, selfie) are encrypted and stored separately from transaction records. We do not share these documents with third parties unless law requires it.
We do not sell your information. Your data supports leobola operations and regulatory compliance only.
Third-Party Processors and Data Sharing
We share data with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our bank partners for online payment, e-wallet, mobile banking, local payment transfers) only to complete your transactions. These third parties have their own privacy policies; we are not responsible for their data practices. We also work with hosted service providers (cloud storage, email, analytics) who process data on our behalf under strict contracts.
We may disclose your data if required by law, court order, or financial regulator. If a legal authority requests information, we will comply unless you notify us otherwise. We will inform you of such requests unless legally prohibited.
Cookies and Tracking
We use cookies to remember your login session and preferences. These are stored on your device and expire when you close your browser or after 30 days of inactivity. We do not use third-party tracking cookies for advertising. If you disable cookies, some leobola features may not work properly.
Your Rights and Data Protection on leobola
You have the right to request a copy of all personal data we hold about you. You can also request correction of inaccurate data, deletion of data (subject to legal retention limits), or restriction of how we use your information. To submit a request, contact our support team with your account email and a clear description of what you want. We respond within 30 days.
If your account is compromised or you suspect unauthorized access, inform us immediately. We will lock your account, verify your identity, and help you regain access. We do not hold you liable for unauthorized transactions if you report them within 24 hours of discovery.
During holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, our support team may have extended response times, but data security measures remain active 24/7. If you have questions about this privacy policy, need to report a breach, or want to exercise your data rights, reach out via email or phone during business hours. We take privacy seriously and aim to address all concerns promptly.